Relay for veterinary clinics
The phone rings during surgery and the vaccination reminder card went in the bin. Relay texts the caller back, reminds the owner when the booster is due, and asks for the review while the visit is fresh.
Get started free See pricing Book a 15-minute demoWhat veterinary clinics run on Relay
Vaccination and check-up reminders
Put the due date on the pet’s contact and a reminder ladder sends before it — text first, email second — and stops when they book.
Text back the calls you miss
During a consult or surgery, the caller gets a text within a minute. Replies land in the inbox for the front desk to answer between patients.
Fewer no-shows
Reminders before the appointment by text and email, in the owner’s time zone, with reply-to-confirm.
Check in after a procedure
A day after, a short text asks how the patient is doing. Concerns come to you privately.
Ask for the review while it is fresh
A couple of hours after the visit, a text with your review link.
Playbooks are turned on from Automations → Templates and every step is editable in plain language.
Also in the box
- Public booking page
- One shared inbox
- Two-way texting from your business number
- SMS and email blasts
- Quiet hours in the customer’s time zone
- Opt-outs honored automatically
Simple, transparent pricing
The same plans for every business. Start free; upgrade when you need more room. Full detail on the pricing page.
Starter
- 2,500 contacts, unlimited pipelines
- SMS & email
- Automations (up to 10) and API access
- Your own logo and colors
- Priority support
Business
- 50,000 contacts
- Unlimited users, automations & storage
- Unlimited API keys & webhooks
- Custom integrations
- Priority support
AI Front Desk $149/month, add to any paid plan
Answers your phone, books appointments, captures leads. Includes AI replies to Instagram and Facebook DMs and comments. 150 talk minutes included, then $0.45/min.
Additional business Add a second location or brand to any paid plan
Each added business is its own workspace under your login at half the parent plan: Starter +$15/mo, Pro +$40/mo, Business +$100/mo. Up to 5 businesses; past that, the agency suite at $997/mo.
Your plan includes the software, the setup guides and email support. Want us to set it up for you? That's done-for-you, quoted per project.
Questions veterinary clinics ask
Does Relay replace our practice management software?
No. Relay is the client communication layer: reminders, texting, calls and follow-up. Clinical records stay in your PMS; clients can be imported from a CSV.
Can one owner have several pets?
The contact is the owner. Pet names and due dates go in custom fields or notes on that contact, and each date can drive its own reminder.
Can clients reply to a reminder?
Yes. Every text is two-way and replies land on the owner’s thread in the shared inbox. STOP is honored automatically.
What does it cost?
The plans on this page are the same for every business, with a free plan to start on. No contract.
Related industries
Relay for med spasA CRM for med spas and aesthetics clinics: consultation follow-up, treatment-interval reminders, post-treatment check-ins, review requests and one inbox for text, email and Instagram.Relay for salons and barbersA CRM for salons, barbershops and beauty studios: missed-call text-back while your hands are busy, appointment reminders, rebooking nudges, review requests and Instagram in the same inbox.Relay for pet groomersA CRM for dog and pet groomers: texts back the calls you miss mid-groom, appointment reminders, rebooking nudges counted from the last visit, waitlist fill and review requests.Set up Relay for veterinary clinics
Free plan, no card, and your workspace starts with the playbooks veterinary clinics use.
Get started free