Relay for med spas
A consult that does not book within a week usually never does, and a client who is due for a top-up will not remember on her own. Relay follows up the consult, reminds at the treatment interval, and keeps every conversation in one place.
Get started free See pricing Book a 15-minute demoWhat med spas run on Relay
Follow up the consult that went quiet
A quote follow-up ladder sends a friendly nudge at day two, day five and day ten to anyone who had a consultation and has not booked.
Reminders at the treatment interval
Count forward from the last completed appointment — twelve weeks for a neuromodulator, whatever your protocol says — and send the “time to book” text automatically.
Check in after a treatment
A day after the appointment, a short check-in text asks how they are feeling. Any concern comes straight back to you so you can look after them.
Ask for the review while it is fresh
A couple of hours after the appointment, a text with your review link. Replies come to you, not the public page.
Instagram in the same inbox
Comments and DMs from your Instagram and Facebook pages land beside texts and emails once you connect your Page.
Playbooks are turned on from Automations → Templates and every step is editable in plain language.
Also in the box
- Public booking page
- Appointment reminders
- Missed-call text-back
- SMS and email blasts
- Win-back for quiet customers
- Opt-outs honored automatically
Simple, transparent pricing
The same plans for every business. Start free; upgrade when you need more room. Full detail on the pricing page.
Starter
- 2,500 contacts, unlimited pipelines
- SMS & email
- Automations (up to 10) and API access
- Your own logo and colors
- Priority support
Business
- 50,000 contacts
- Unlimited users, automations & storage
- Unlimited API keys & webhooks
- Custom integrations
- Priority support
AI Front Desk $149/month, add to any paid plan
Answers your phone, books appointments, captures leads. Includes AI replies to Instagram and Facebook DMs and comments. 150 talk minutes included, then $0.45/min.
Additional business Add a second location or brand to any paid plan
Each added business is its own workspace under your login at half the parent plan: Starter +$15/mo, Pro +$40/mo, Business +$100/mo. Up to 5 businesses; past that, the agency suite at $997/mo.
Your plan includes the software, the setup guides and email support. Want us to set it up for you? That's done-for-you, quoted per project.
Questions med spas ask
Can we run a promotion to past clients?
Yes. Build a segment — for example anyone whose last visit was more than four months ago — and send an SMS or email blast to it. Opt-outs are honored automatically.
Does Relay handle before-and-after photos or charting?
No. Relay is the client communication and follow-up layer, not a medical record. Keep charting where it is; Relay handles the conversations around it.
Can clients book online?
Yes. A public booking page per service, synced to Google Calendar, with confirmation and reminders sent automatically.
Will texts respect quiet hours?
Yes. Quiet hours are enforced in the client’s time zone, so nothing goes out overnight.
Related industries
Relay for salons and barbersA CRM for salons, barbershops and beauty studios: missed-call text-back while your hands are busy, appointment reminders, rebooking nudges, review requests and Instagram in the same inbox.Relay for gyms and fitness studiosA CRM for gyms, studios and personal trainers: follow up every trial and lead in minutes, win back members who stopped showing up, renew memberships before they lapse, and text the whole floor at once.The CRM and booking software for tattoo studiosTattoo shop booking software and CRM: consult booking with deposits, reminders before every session, aftercare check-ins, review requests and one inbox for texts, calls and email.Set up Relay for med spas
Free plan, no card, and your workspace starts with the playbooks med spas use.
Get started free