Relay for gyms and fitness studios
A trial that is not followed up does not convert, and a member who stops coming cancels quietly. Relay follows up the trial the same minute, notices the member who went quiet, and reminds before the membership lapses.
Get started free See pricing Book a 15-minute demoWhat gyms and fitness studios run on Relay
Follow up every trial and lead
Free-trial sign-up, web form or walk-in — the first reply goes out within minutes and the cadence keeps following up until they join.
Win back the member who went quiet
No activity for 60 days (you set the number) triggers one short, human check-in with a link to book a session.
Renew before it lapses
Membership end date on the contact drives a renewal ladder at 60, 30 and 7 days out.
Text the whole floor
Schedule change, holiday hours, a new class — one SMS or email blast to a segment, with opt-outs honored automatically.
Text back the calls you miss
On the floor with a client, the phone rings. The caller gets a text within a minute and the conversation continues in your inbox.
Playbooks are turned on from Automations → Templates and every step is editable in plain language.
Also in the box
- Public booking page
- Appointment reminders
- Review requests after a visit
- One shared inbox
- Segments and tags
- Opt-outs honored automatically
Simple, transparent pricing
The same plans for every business. Start free; upgrade when you need more room. Full detail on the pricing page.
Starter
- 2,500 contacts, unlimited pipelines
- SMS & email
- Automations (up to 10) and API access
- Your own logo and colors
- Priority support
Business
- 50,000 contacts
- Unlimited users, automations & storage
- Unlimited API keys & webhooks
- Custom integrations
- Priority support
AI Front Desk $149/month, add to any paid plan
Answers your phone, books appointments, captures leads. Includes AI replies to Instagram and Facebook DMs and comments. 150 talk minutes included, then $0.45/min.
Additional business Add a second location or brand to any paid plan
Each added business is its own workspace under your login at half the parent plan: Starter +$15/mo, Pro +$40/mo, Business +$100/mo. Up to 5 businesses; past that, the agency suite at $997/mo.
Your plan includes the software, the setup guides and email support. Want us to set it up for you? That's done-for-you, quoted per project.
Questions gyms and fitness studios ask
Does Relay handle memberships and billing?
Relay can send invoices and run subscription records, but it is not a full gym-management billing system. It is the communication and follow-up layer beside whatever you bill with.
Can trainers book sessions online?
Yes. Each trainer can have a calendar and a public booking page, synced to Google Calendar, with reminders sent automatically.
How does the win-back know someone went quiet?
From last activity or last completed appointment in Relay. The default is 60 days and you can change it.
What does it cost?
The plans on this page are the same for every business, with a free plan to start on. No contract.
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Free plan, no card, and your workspace starts with the playbooks gyms and fitness studios use.
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