Relay for auto repair shops
The estimate you wrote on Monday is sitting in someone’s inbox, and the phone rang out while you were under a lift. Relay chases the estimate, texts the caller back, and reminds customers when the next service is due.
Get started free See pricing Book a 15-minute demoWhat auto repair shops run on Relay
Chase the estimate that went quiet
Anyone quoted and not booked gets a friendly nudge at day two, day five and day ten, stopping the moment they reply.
Bring them back a year later
A date-based reminder counts forward from the last completed job and sends the “time for your service” text.
Text back the calls you miss
Under the lift, the phone rings. The caller gets a text within a minute and replies land in your inbox.
Ask for the review while it is fresh
A couple of hours after the job is marked complete, a text with your review link.
Fill the slow season before it starts
A seasonal pre-book playbook texts a segment of past customers ahead of the busy months with a link to book.
Playbooks are turned on from Automations → Templates and every step is editable in plain language.
Also in the box
- Invoices
- Unpaid-invoice chase
- One shared inbox
- Calls with recordings and transcripts
- Public booking page
- Opt-outs honored automatically
Simple, transparent pricing
The same plans for every business. Start free; upgrade when you need more room. Full detail on the pricing page.
Starter
- 2,500 contacts, unlimited pipelines
- SMS & email
- Automations (up to 10) and API access
- Your own logo and colors
- Priority support
Business
- 50,000 contacts
- Unlimited users, automations & storage
- Unlimited API keys & webhooks
- Custom integrations
- Priority support
AI Front Desk $149/month, add to any paid plan
Answers your phone, books appointments, captures leads. Includes AI replies to Instagram and Facebook DMs and comments. 150 talk minutes included, then $0.45/min.
Additional business Add a second location or brand to any paid plan
Each added business is its own workspace under your login at half the parent plan: Starter +$15/mo, Pro +$40/mo, Business +$100/mo. Up to 5 businesses; past that, the agency suite at $997/mo.
Your plan includes the software, the setup guides and email support. Want us to set it up for you? That's done-for-you, quoted per project.
Questions auto repair shops ask
Is Relay a shop management system?
No. Relay does not write repair orders or look up parts. It is the customer communication and follow-up layer beside whatever you run the shop on.
Can customers book a slot online?
Yes. A public booking page synced to Google Calendar, with confirmation and reminders sent automatically.
Can I send an invoice and get it chased?
Yes. Send the invoice from Relay; tag it overdue and the chase sends three reminders over three weeks.
Can I hear a call back?
Calls through Relay show on the customer’s timeline and can carry a recording and a transcript.
What does it cost?
The plans on this page are the same for every business, with a free plan to start on. No contract.
Related industries
Relay for salons and barbersA CRM for salons, barbershops and beauty studios: missed-call text-back while your hands are busy, appointment reminders, rebooking nudges, review requests and Instagram in the same inbox.Relay for veterinary clinicsA CRM for veterinary clinics and pet care: vaccination and check-up reminders from the last visit, appointment reminders, missed-call text-back during surgery, and review requests after the visit.Relay for new businessesStarting a business and choosing software? Relay is early too. The tooling is ahead of the polish in places, early users get a direct line to the people building it, and the pricing is the same as everyone’s.Set up Relay for auto repair shops
Free plan, no card, and your workspace starts with the playbooks auto repair shops use.
Get started free